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1. What brands do you sell?
We offer a wide range of premium clothing brands from Pakistan and internationally. Our collection includes luxury, trendy, and seasonal fashion pieces for every style.
2. Do you offer discounts?
Yes! Ayzel Couture provides exclusive discounts on selected items, seasonal sales, and special promotions to make premium fashion affordable for all.
3. Where do you ship?
We ship nationwide across Pakistan and internationally including the USA, Canada, and the Middle East.
4. How long does delivery take?
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Within Pakistan: 2–5 working days
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International: Delivery times vary by country. Please check our Shipping Policy for details.
5. Are shipping charges free?
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Pakistan: Free shipping on orders above PKR 6,000
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International: Charges vary by country. Please refer to our Shipping Policy.
6. What is your return policy?
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Returns must be requested within 7 days of delivery.
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Items must be unused, unwashed, and in original condition with tags intact.
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Sale or discounted items may not be eligible for return unless specified.
7. How does the refund process work?
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Refund requests must be made within 7 days of receiving your order.
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Requests are reviewed by our Sales Department, and once approved, the refund is processed within 10 working days.
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Refunds are issued via the original payment method or store credit, depending on eligibility.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.
9. How do I contact customer support?
You can reach us via:
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Email: info@ayzelcouture.com
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Phone/WhatsApp: +92321-9239337
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Social Media: DM us on Instagram or Facebook
10. Is shopping on Ayzel Couture secure?
Absolutely! We use secure payment gateways and data protection measures to ensure your personal and payment information is safe.
Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
